Frequently Asked Questions
Everything you need to know about our premium cuts and delivery process.
How is my meat packaged for shipping?
All orders are vacuum-sealed for freshness and packed in insulated shipping boxes with food-grade gel packs or dry ice to ensure your products arrive at the perfect temperature.
Where do you source your livestock?
We partner exclusively with local, sustainable farms that prioritize ethical animal husbandry and hormone-free, antibiotic-free practices.
Can I track my delivery in real-time?
Yes, once your order is dispatched, you will receive an email with a tracking number and a link to monitor your shipment until it reaches your doorstep.
What is your policy on returns or damaged items?
Due to the perishable nature of our products, we cannot accept returns. However, if your order arrives damaged or compromised, please contact us within 24 hours for a full refund or replacement.
Do you offer custom cuts or specialty butchery?
Absolutely. If you require a specific thickness or a custom cut not listed on our site, please contact our master butcher directly before placing your order.
How long can I store the meat in my freezer?
Our vacuum-sealed packaging allows most cuts to be stored safely in the freezer for 6 to 12 months without compromising flavor or quality.