Returns & Exchanges

Due to the perishable nature of our premium meats, we cannot accept physical returns; however, we are committed to ensuring your complete satisfaction with every cut. If your order arrives damaged or does not meet our quality standards, please contact us within 24 hours of delivery for a full resolution.

Return Process

• 1.
  Inspect Your Order

  Upon delivery, carefully examine all vacuum-sealed packaging and temperature indicators to ensure your products arrived in peak condition.

• 2.
  Document Issues

  If you notice any discrepancies or quality concerns, take clear photographs of the product and the shipping label as soon as possible.

• 3.
  Contact Our Team

  Email our customer service team within 24 hours of receipt with your order number and the documentation of your concern.

• 4.
  Receive Resolution

  Our master butchers will review your claim to provide a swift resolution, which may include a replacement shipment or a store credit refund.